![]() ![]() The salon's professional staff are committed to making you feel pampered from the moment you enter, with an extensive range of beauty services to choose from such as waxing, massages, facials, and more. With a dedication to excellence, the salon promises to provide only the best treatments and customer service to ensure each client leaves feeling like a VIP.Įxperience true luxury and relaxation at Runway Salon & Spa. The salon boasts a serene and inviting ambiance, making it the perfect spot for a relaxing beauty experience. As the Owner of this establishment I feel you should do what is right and refund me the money I have paid! Please, put yourself in my shoes, I’m sure you wouldn’t want to pay hundreds of dollars for services which never produced the outcome you were told.Nestled in the heart of Shelby Township, Runway Salon & Spa is an acclaimed beauty destination known for its holistic approach to enhancing natural beauty. Why should I have to pay for a services that didn’t produce results? I have been more than patient and fair. ![]() Please know am a fair person and I will gladly pay for a services in which a proper service was rendered. I was made to believe that I would be given the results I wanted but instead all I received was a huge dent in my wallet for nothing. ![]() I was advised by her that I would have to pay again if I wanted her to try to fix my hair! Really? Bottom line here is I was completely taken advantage of. ![]() Instead, of the hairdresser taking any accountability in this matter I was made out to be the one to blame! I was talked to in a condescending rude tone which was completely unfair and unprofessional. I then called the salon a few days later to express my extreme disappointment. Again, I left there with the same two face framing brassy blonde highlights that I walked in with. To make a long story short, Thanksgiving came and went and still no positive results. I was more than willing to have patience. I agreed to give her until the end of November as I too di dn’t want to damage my hair. I was specifically told by the hairdresser that she could achieve the blonde results I was looking for without causing damage to my hair if I gave her until Thanksgiving to accomplish this. Terribly disappointed! I went to this salon several times for blonde highlights and after three visits in which I paid hundreds of dollars I never received results! I was totally mislead back in August when I went for my consultation as a new client. This is a medical situation waiting to happen with a very high risk for infections regarding makeup applications at Runway Salon. I will never be back to Runway Salon and find Diana’s treatment of this situation very unprofessional. When she started applying lipgloss I thought surely I will be keeping this lipgloss! They would not put this applicator on someone else’s lips after it touched mine. How would she even remember what brushes she used on me? The eye liner pencil was not sharpened or disinfected before or after being used on my eyes, then again put back into the case. Brush after brush was used on my face, and then put back into the case, never to be cleaned between clients. I had my makeup done there for a wedding and to say it was the most unsanitary process would be putting it lightly. The receptionists tell me she is out of the salon, working on a client and will call me later, or the receptionist has even texted her a message from me, still no response. I have tried reaching out to the salon owner, Diana, countless times. ![]()
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